For Appointments: (515) 294-5801

Patient Rights and Responsibilities

Patient Rights

Each patient has the right to:

    • Ask questions about my treatment.
    • Choose among TSHC healthcare providers and change healthcare providers, if available.
    • Be informed about my diagnosis, evaluation, treatment options and prognosis; participate in healthcare decisions except when the participation is contraindicated for medical reasons.
    • Continuity of healthcare between TSHC, hometown and consulting healthcare provider.
    • Request a second opinion from a healthcare provider or mental health professional.
    • Appropriate privacy and, if requested, a chaperone.
    • Information about services provided, my eligibility for those services and fees and payment options.
    • Information about how to seek care after hours and in emergencies.
    • Private, confidential, and secure medical records.
    • Information about the credentials of TSHC healthcare providers and consultants.
    • Submit grievances regarding treatment or care that is, or fails to be, furnished.
    • Treatment with respect, consideration, dignity, and without discrimination or bias based on the basis of protected class status.
    • Terminate treatment at any time.

Patient Responsibilities

Each patient has the responsibility to:

  • Treat healthcare professionals with respect, consideration, and dignity.
  • Refrain from the use of cell phones when in an exam room.
  • Provide complete and accurate information, to the best of my ability, about my health, any medications, including over-the-counter products and dietary supplements, any allergies or sensitivities, and any changes to my health since my last visit.
  • Ask questions about my diagnosis, treatment, and/or prognosis.
  • Follow the treatment plan prescribed by my healthcare provider and participate in my care. If I choose not to follow the treatment plan, I am responsible for the medical consequences.
  • Keep appointments or give timely notification if I am not able to keep an appointment.
  • Provide necessary information to process insurance claims.
  • Accept financial responsibility for any charges not covered by my Student Health Fee or health insurance.
  • Follow all posted rules and regulations of Iowa State University and TSHC.

We Promise To

  • Serve all Iowa State University students
  • Offer discounted fees for patients who qualify
  • Not deny service based on a person’s:
    • Race
    • Color
    • Age
    • Ethnicity
    • Religion
    • National Origin
    • Pregnancy Status
    • Sexual Orientation
    • Gender Identity
    • Genetic Information
    • Sex
    • Marital Status
    • Disability
    • Status as a US Veteran
  • Accept insurance, including:
    • Medicaid
    • Children’s Health Insurance Program (hawk-i)