Patient Rights and Responsibilities

Patient Rights

Each patient has the right to:

• • Ask questions about my treatment.
  • Choose among TSHC healthcare providers and change healthcare providers, if available.
  • Be informed about my diagnosis, evaluation, treatment options and prognosis; participate in healthcare decisions except when the participation is contraindicated for medical reasons.
  • Continuity of healthcare between TSHC, hometown and consulting healthcare provider.
  • Request a second opinion from a healthcare provider or mental health professional.
  • Appropriate privacy and, if requested, a chaperone.
  • Information about services provided, my eligibility for those services and fees and payment options.
  • Information about how to seek care after hours and in emergencies.
  • Private, confidential, and secure medical records.
  • Information about the credentials of TSHC healthcare providers and consultants.
  • Submit grievances regarding treatment or care that is, or fails to be, furnished.
  • Treatment with respect, consideration, dignity, and without discrimination or bias based on the basis of protected class status.
  • Terminate treatment at any time.

Patient Responsibilities

Each patient has the responsibility to:

• Treat healthcare professionals with respect, consideration, and dignity.
• Refrain from the use of cell phones when in an exam room.
• Provide complete and accurate information, to the best of my ability, about my health, any medications, including over-the-counter products and dietary supplements, any allergies or sensitivities, and any changes to my health since my last visit.
• Ask questions about my diagnosis, treatment, and/or prognosis.
• Follow the treatment plan prescribed by my healthcare provider and participate in my care. If I choose not to follow the treatment plan, I am responsible for the medical consequences.
• Keep appointments or give timely notification if I am not able to keep an appointment.
• Provide necessary information to process insurance claims.
• Accept financial responsibility for any charges not covered by my Student Health Fee or health insurance.
• Follow all posted rules and regulations of Iowa State University and TSHC.

We Promise To

• Serve all Iowa State University students
• Offer discounted fees for patients who qualify
• Not deny service based on a person’s:
  • Race
  • Color
  • Age
  • Ethnicity
  • Religion
  • National Origin
  • Pregnancy Status
  • Sexual Orientation
  • Gender Identity
  • Genetic Information
  • Sex
  • Marital Status
  • Disability
  • Status as a US Veteran
• Accept insurance, including:
  • Medicaid
  • Children’s Health Insurance Program (hawk-i)